Delivery Policy

At Prismnovas, we strive to ensure timely and reliable delivery of our products. This Delivery Policy outlines our shipping and delivery procedures, estimated timelines, and responsibilities. By placing an order with us, you agree to the terms outlined below.

1. Shipping Options & Costs

  • We offer standard and expedited shipping options.
  • Shipping costs vary depending on the destination, package weight, and selected shipping method.
  • The final shipping fee will be calculated at checkout before payment.

2. Processing Time

  • Orders are typically processed within [X] business days (excluding weekends and public holidays).
  • Custom or high-demand items may require additional processing time, which will be indicated on the product page.
  • Once an order is processed, it is handed over to our shipping carrier.

3. Estimated Delivery Time

Delivery times depend on the destination and shipping method selected at checkout:

  • Standard Shipping: [X] – [Y] business days
  • Expedited Shipping: [X] – [Y] business days
  • International Shipping: [X] – [Y] business days

Note: Delays may occur due to unforeseen circumstances, including but not limited to extreme weather, carrier issues, or customs processing for international shipments.

4. Tracking Your Order

  • Once shipped, you will receive a confirmation email with a tracking number.
  • Customers can track their orders via our carrier’s tracking portal.
  • If you do not receive a tracking number, please contact us at info@prismnovas.xyz.

5. International Shipping & Customs

  • We ship to multiple international locations.
  • International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.
  • Customs processing may delay delivery times. Prismnovas is not responsible for such delays.

6. Delivery Issues & Lost Packages

A. Wrong Address or Undeliverable Packages:

  • It is the customer’s responsibility to provide accurate shipping information. If an incorrect address is provided, we cannot guarantee delivery or refunds.
  • If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

B. Delayed or Lost Shipments:

  • If your order is significantly delayed or lost in transit, please contact us for assistance.
  • We will work with our shipping partners to resolve any delivery issues.
  • Refunds or replacements for lost packages are subject to carrier investigation and Prismnovas’ discretion.

C. Damaged Items:

  • If you receive a damaged package, please contact us within [X] days of receipt with photos of the damage.
  • We will assess the claim and provide a suitable resolution (replacement or refund, based on the situation).

7. Order Changes & Cancellations

  • Orders can only be modified or canceled within [X] hours of placement.
  • Once an order is processed for shipping, modifications or cancellations may not be possible.
  • Contact us at info@prismnovas.xyz as soon as possible for assistance.

8. Contact Information

For any delivery-related inquiries, please contact us:

Prismnovas
Street: 752 Glover Forest, Suite 892, 19065-7076, Gaylordview, Connecticut, United States
Phone Number: 307-621-0431
Email: info@prismnovas.xyz
Website: https://prismnovas.xyz