Refund & Returns Policy

At Prismnovas, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please read our Refund & Returns Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The return request must be made within [Insert Days] days of receiving the item.
  • Certain types of goods such as perishable items, custom-made products, and gift cards are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@prismnovas.xyz with your order number and reason for return.
  2. Our team will review your request and provide a return authorization if applicable.
  3. Pack the item securely and include a copy of your purchase receipt.
  4. Ship the item to our return address:
    Prismnovas
    Street: 752 Glover Forest, Suite 892, 19065-7076, Gaylordview, Connecticut, United States
    Phone Number: 307-621-0431
  5. Once received, we will inspect the item and notify you of the approval or rejection of your return.

3. Refund Policy

  • If your return is approved, we will process a refund to your original payment method within [Insert Days] days.
  • Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility unless the item received was defective or incorrect.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@prismnovas.xyz.
  • Exchanges are subject to stock availability.

5. Cancellations

  • Orders can only be canceled within [Insert Hours] hours of purchase. After this period, the order may have already been processed for shipping.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital/downloadable products
  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale items

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

  1. Check your bank account again.
  2. Contact your credit card company (it may take time for the refund to be officially posted).
  3. Contact your bank as processing time varies.
  4. If you’ve done all of this and still haven’t received your refund, reach out to us at info@prismnovas.xyz.

8. Contact Information

For any questions regarding our Refund & Returns Policy, please contact us:

Prismnovas
Street: 752 Glover Forest, Suite 892, 19065-7076, Gaylordview, Connecticut, United States
Phone Number: 307-621-0431
Email: info@prismnovas.xyz
Website: https://prismnovas.xyz